Terms & Conditions
ABOUT THESE TERMS AND CONDITIONS
In these Terms and Conditions, references to "we" and "us" indicate Forsyth Coffee and Tea, while "you" and "your" refer to you as the customer. These Terms and Conditions, along with your order, constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be modified unless we agree to do so in writing or by email before the event.
LEGAL CAPACITY TO TRANSACT
By accepting these Terms and Conditions, you confirm that you are at least eighteen (18) years old. Any orders placed and accepted by us will be assumed to be made by persons over eighteen (18) years of age. Should Forsyth Coffee and Tea incur any losses as a result of a transaction involving a minor, we reserve the right to seek compensation from the parents or guardians of the minor who placed the order(s) with Forsyth Coffee and Tea.
PRIVACY POLICY
Forsyth Coffee and Tea collects your personal information in accordance with our Privacy Policy to process your orders and provide information and offers. Without your information, we may not be able to provide you with services or information, potentially causing you to miss valuable updates about us. You have the right to access and correct your personal information that we hold.
If you wish to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please fill out the contact form at the bottom of the page.
PLACING YOUR ORDER
You can place your order by completing the order form on our website. Upon placing your order, we will assign you an order number, which we will communicate via email. By placing an order, you are making an offer to us to purchase the products you have selected based on these Terms and Conditions. We will confirm acceptance of your order by sending you an email confirming the shipment of the goods you ordered.
We are unable to hold "first orders" upon request due to liability, and they will be dispatched without delay. If we are unable to process or accept your order after receiving payment, we will contact you by email or telephone. Forsyth Coffee and Tea reserves the right to refuse service, terminate accounts, edit content, or cancel orders at our sole discretion.
PAYMENT METHODS AND PROCESSING
Forsyth Coffee and Tea accepts Visa, MasterCard, and American Express credit cards only. Payment processing for first purchase orders placed on weekends or public holidays will commence on the next business day. Recurring orders will be processed every Tuesday following the initial payment.
Business days are Monday through Friday, excluding New South Wales public holidays. We process credit card payments after you click the "Place My Order" button. For credit card payments, we will email you a tax invoice along with your order confirmation. Your tax invoice serves as your proof of purchase and can be found in your order confirmation email. We do not accept credit cards issued by banks outside of Australia.
You may be required to provide further identification for additional security checks. Once payment has been successfully processed, changes of mind, cancellations, or amendments cannot be made. Forsyth Coffee and Tea reserves the right to deactivate customers and discount codes at any time, including multiple accounts/orders to one mailing address.
GST
All prices quoted on our website are inclusive of GST unless otherwise stated. The invoice will clearly mark items that include GST and the total GST paid. Subject to these Terms and Conditions, we will supply you with the Products indicated on your order confirmation.
DISCOUNTS & POINTS
Forsyth Coffee and Tea subscription/one-time discounts apply only to purchases made on our website (forsythcoffee.com.au). Discounts at licensed stores or wholesale coffee supply accounts are subject to review on a case-by-case basis. From time to time, discount codes will be generated for online customers, with one use per customer, per household, or office. Unless stated otherwise, discount codes are not valid in conjunction with any other offer.
These will be communicated at the discretion of Forsyth Coffee and Tea, and we reserve the right to remove or disable customers and discount codes at any time. Subscriptions cannot be changed or cancelled until the discount code has been fully used. The discount code will be void and cannot be manually redeemed by the holder or any staff member of Forsyth Coffee and Tea if the subscription type has been altered or canceled while still active.
REFUNDS OR FAULTY PRODUCT POLICY
Forsyth Coffee and Tea strives to be accurate and efficient. If you receive a damaged or defective item, please contact us within 24 hours of receiving the goods. Provide your order number from your original confirmation email, along with a description or image of the damage or defect, your email address, and phone number.
Upon receiving all necessary information, Forsyth Coffee and Tea will assess it and determine a suitable solution. We will issue a partial or full refund only if the product or communication has been misrepresented. Unfortunately, we do not accept returns of consumable goods.
PRODUCTS DAMAGED IN TRANSIT
All orders are delivered by Australia Post or our nominated Courier Service, which is an independent courier company. We will choose the most appropriate delivery option unless you instruct otherwise. Please note that Australia Post Express satchels are not insurable, although they are generally a quicker service. Damage, loss, or theft resulting from this delivery option is at the purchaser's risk. If you require a fully insured postal service, such as Australia Post Registered, it is your responsibility to request it at the time of ordering.
FAULTY PRODUCTS
Forsyth Coffee and Tea is committed to providing quality products. We will strive to supply you with the products you have ordered in good condition. However, goods sealed within cartons may occasionally be faulty due to manufacturing defects from our suppliers. If this occurs, please email us at the provided contact address, and we will supply you with a replacement product upon assessment.
DELIVERY
New orders will be dispatched within 24-48 business hours, while existing recurring orders will occur every Wednesday (subject to your frequency). Our partnered courier company will provide an ETA via email upon dispatch, but please note that these estimates are subject to change and are not guaranteed. Deliveries do not take place on weekends or public holidays, nationally and within each state. Delivery services are available throughout Australia.
DELIVERY CHARGES
Forsyth Coffee and Tea reserves the right to adjust delivery prices at any time. Delivery charges for orders outside Sydney, NSW, Australia are confirmed at the time of order placement.
For inquiries or assistance, please fill out the contact form at the bottom of the page.